Northumberland County Council has explained why it is introducing a digital parking permit system.

The local authority has issued a statement about moving to this method, including that the changes are “gradual and supported” to try and reassure those who have raised concerns on social media.

It also says that there is a “continued availability of paper permits for those who need them”.

The M1 section of Morpeth is an example of an area where existing permits expired at the end of October. A Facebook post in early October led to some people raising concerns in the comments.

The M1 section of Morpeth, which includes St James Terrace, is an example of an area where existing permits expired at the end of October.

placeholder image — The M1 section of Morpeth, which includes St James Terrace, is an example of an area where existing permits expired at the end of October.

These included that the changes could impact upon more vulnerable residents, including the elderly, as it might lead them to discourage people from visiting them because they are worried about or do not understand the system.

In addition, there were fears it could impact residents who have different carers visiting them on a daily basis.

The county council statement is as follows: “We are introducing digital parking permits to modernise the service and make it more efficient and secure.

“The eligibility criteria and wider operation of the parking scheme has not changed and our Civil Enforcement Officers will continue to ensure our schemes work fairly and effectively.

“We want to make sure that our digital permit system is suitable for everyone and have ensured that support and alternative arrangements are available for those who have difficulty accessing digital services.

“This includes digital permits which can be managed over the phone and the continued availability of paper permits for those who need them.

“The new system also allows for other household or family members to be added to an account to help apply for and manage permits.

“We recognise the impact of changes in the way that services are delivered, which is why the transition has been designed to be gradual and supported.

“Existing permit holders will be invited to register for digital permits as part of their renewal reminder. This contains detailed instructions on how to register and apply for permits and contact routes for support.

“Once registered, users can manage their permits quickly and easily online via the dedicated web portal, by downloading the app or over the phone.

“Our Parking Services team will also be available to support residents through the process.”