Robinson’s in Alnwick cancels popular Christmas window display following complaints
A popular Alnwick shop known for its festive decorations has announced that it won’t have a Christmas window this year.
Robinson’s on Bondgate Within has been compared to the likes of Fenwick in the past for their fabulous Christmas displays.
However, they have announced that this year their window won’t be decorated as usual with a big reveal, and that the shop will be closed for the Alnwick Christmas light switch-on.
The team said that the difficult decision follows complaints from some last year about music playing from the shop, which led the store to have multiple visits from the council.
In a post to Facebook, Robinson’s said: “Many of you may not realise the challenges we’ve faced over the past five years since taking on this building.
"We’ve always believed in supporting the growth of our town and have done our very best to contribute to that vision.
“Sadly, it often feels as though our efforts aren’t recognised as an important part of the community.
“Because of this, we’ve made the difficult decision not to decorate the window this year. It makes no sense to us without the magical music, storytelling & generally giving the whole town that festive vibe.
“We’re honestly gutted about it, but this choice has been made so that our team — and my family — can have a peaceful festive season without the stress and anxiety we’ve had in the past.
“The nasty comments and messages have been really tough, but we’re trying hard to stay positive.”
The team has assured that their Christmas spirit remains strong and that they will continue to celebrate inside the store.
Many customers flocked to the comments to show their support and appreciation for the shop’s brilliant windows in the past.
Shani Marie Smith said: “Robinsons window and lights add a little extra Christmas magic to the town. They should be applauded for their amazing efforts. Very petty to complain with the state of the world at present. Find a worthy cause and leave them be.”
Cynthia Bishop said: “That is such a shame. It made the town feel really festive, although the music was a little bit loud! Still enjoyed it though! Some people are such spoil sports!”
Jackie Mcdougall added: “Its a sad thing when a small business puts their heart and soul into their amazing Christmas window display and have music playing outside to get people into the festive spirit and a few people complain.”
Alnwick Cllr Gordon Castle confirmed that, although he was unaware of the issue, he has contacted the Head of Public Protection at Northumberland County Council and asked if any complaints about Robinsons were made last year and if they took any action as a result.
He said: “It’s unfortunate that this matter seems to be casting something of a blight on the festive season. Neither Cllr Martin Swinbank nor I were aware of any formal complaints being made last year to Northumberland County Council, but it is possible that there were.”