Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Northumberland.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Northumberland where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
9. Wooler Health, Cheviot Primary Care Centre - Wooler
There were 267 survey forms sent out to patients at Wooler Health, Cheviot Primary Care Centre in Wooler, and the response rate was 46%. 64% of patients said the reception team was ‘very helpful’, while 33% said they found the team ‘fairly helpful’. | Google Maps
10. Humshaugh & Wark Medical Group - Hexham
There were 257 survey forms sent out to patients at Humshaugh & Wark Medical Group in Hexham, and the response rate was 45%. 63% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps
11. Haltwhistle Medical Group - Haltwhistle
There were 269 survey forms sent out to patients at Haltwhistle Medical Group in Haltwhistle, and the response rate was 38%. 63% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps
12. Elsdon Avenue Surgery - Whitley Bay
There were 392 survey forms sent out to patients at Elsdon Avenue Surgery in Whitley Bay, and the response rate was 30%. 61% of patients said the reception team was ‘very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps