Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Northumberland.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Northumberland where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
5. The Rothbury Practice - Rothbury
There were 257 survey forms sent out to patients at The Rothbury Practice in Rothbury, and the response rate was 47%. 70% of patients said the reception team was ‘very helpful’, while 22% said they found the team ‘fairly helpful’. | Google Maps
6. The Sele Medical Practice - Hexham, Northumberland
There were 250 survey forms sent out to patients at The Sele Medical Practice in Hexham, Northumberland, and the response rate was 50%. 68% of patients said the reception team was ‘very helpful’, while 32% said they found the team ‘fairly helpful’. | Google Maps
7. Netherfield House - Cramlington
There were 344 survey forms sent out to patients at Netherfield House in Cramlington, and the response rate was 34%. 68% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps
8. The Bellingham Practice - Hexham
There were 249 survey forms sent out to patients at The Bellingham Practice in Hexham, and the response rate was 42%. 67% of patients said the reception team was ‘very helpful’, while 31% said they found the team ‘fairly helpful’. | Google Maps