Scarborough care home rated ‘Good’ by Care Quality Commission

During the visit, CQC inspectors observed the residents’ experience in the home. They spoke to several residents, their families, and staff members, seeking feedback on the service the care home offers.

The CQC praised Cayton View for its ‘shared vision, strategy and culture’, stating that there was ‘clear evidence that people were at the centre of the service’ and that the residential care home promoted a ‘positive culture where people felt they could speak up and their voice would be heard.’

Inspectors were impressed with the ‘person-centred care’, ‘supported people to manage their health and wellbeing to maximise their independence, choice and control’ and ‘enabled people to do the things that mattered to them’.

Upon speaking to residents, inspectors reported that the home ‘always treated people with kindness, empathy and compassion and respected their privacy and dignity’, noting that ‘people told us that staff were friendly, respected their choices and preferences’.

Inspectors also commended Cayton View on the activities offered to maintain residents’ relationships and interests, noting that the home had a ‘varied and busy activities programme’, with activities, events and outings that ‘supported past lived experiences’ of residents.

When it came to speaking with staff and external healthcare professionals, inspectors found that the leadership at Cayton View ‘had the skills, knowledge, experience and credibility to lead effectively’ and lead with ‘integrity, openness and honesty’.

Inspectors also praised the ‘dedicated highly skilled staff team’ at Cayton View, noting that, ‘we saw all staff treating people in a caring and considerate manner’ with residents ‘seen to be treated with kindness and compassion.’

They also noted that ‘staff were highly valued’ and that ‘retention of employees helped to foster an environment of experience’.

One resident told inspectors, “It’s wonderful [here] they [staff] are amazing, everybody is amazing. I can’t look after myself but here I’m well looked after. I am confident the staff know what they are doing.”

Leah Moon, Home Manager at Cayton View, said, ‘We are delighted to receive a ‘good’ rating from the CQC for our first inspection at Cayton View. This achievement reflects the hard work and genuine care that our entire team demonstrates every day.

‘We’d like to extend our gratitude to all our wonderful residents and their families for being such an important part of the Cayton View community.’

You can read Cayton View report on the CQC website.