Netflix no longer works on some smart TVs - how to check if your model is affected

Monday, 2nd December 2019, 10:55 am
Updated Tuesday, 3rd December 2019, 12:27 pm
Some Netflix fans may no longer be unable to access their favourite films and shows (Photo: Shutterstock)

Netflix fans may no longer be able to access their favourite films and shows, as the streaming service has ceased to work on some smart TVs.

Several of Samsung’s older smart devices are no longer compatible with Netflix, with the streaming service stopping working from 1 December 2019.

‘Technical limitations’

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Those who own a Samsung smart TV model from 2010 and 2011 will no longer be able to access the streaming service, with the brand blaming "technical limitations" for the change.

In a statement posted to its website, Samsung wrote, "Due to technical limitations, Netflix will no longer be supported on some devices beginning on 1 December 2019. Some older Samsung smart TVs are affected by this change.

"In the future, Netflix can be viewed from many other devices capable of connecting to your TV."

The changes were implemented at the start of this month, meaning those who own older smart TV models may have to upgrade or cancel their subscription.

Samsung specified that the Netflix app will no longer be supported on select 2010 and 2011 Smart TV models sold in Canada and the US.

Consumers who own these models will see a notification from Netflix informing them of this change when they open the app on their TV.

The streaming service will no longer be supported on Samsung models from 2010 and 2011 (Photo: Shutterstock)

Supported devices

While some older TVs are to no longer support Netflix directly from December, Samsung said the streaming service will still be accessible via supported devices.

It added, "Although some of our older TVs will no longer support Netflix directly beginning 1 December 2019, many other devices you may have connected to your TV are still supported.

"As long as you have one of the supported devices, like a game console, streaming media player, or set-top box, you'll still be able to watch Netflix on your TV."

A full list of compatible devices can be found on the Netflix website.

The news comes just after Netflix announced in October that it is going to crack down on password sharing on its service. This will mean users who share their account with family or friends will have to pay for their own subscription.

This article originally appeared on our sister site, Yorkshire Evening Post.