One of the companies that sold tickets for the Tom Jones concert in Alnwick has confirmed to the Gazette it is ‘not in a position to offer a refund’.
Ticketmaster, which was one of the companies selling tickets for the Welsh legend’s gig at The Pastures, confirmed today it will not be offering refunds for the show.
on this occasion we wouldn’t be in a position to offer a refund for your tickets as the majority of the event did go ahead.Ticketmaster
In a statement to its customers, Ticketmaster said: ‘Loose Cannon have confirmed that the majority of the set did go ahead. As a ticket agent, we sell on behalf of the event organisers, so now that the event’s passed the funds from ticket sales have now been forwarded to our clients and are no longer under our control.
‘We do understand that the main act started a little later than planned, and the end of the show was abrupt because of the power failure, so we’ve been liaising with Loose Cannon on your behalf regarding this matter – however, on this occasion we wouldn’t be in a position to offer a refund for your tickets as the majority of the event did go ahead
‘As outlined in our previous response, if you’d like to discuss any other issues regarding the event, we’d recommend that you contact the event organisers directly by emailing email@example.com
‘I’m sorry again that we can’t help you further with this, but I trust that Loose Cannon will be able to fully address your concerns’.
The other ticket agent, Skiddle.com, and Loose Cannon Events, the company who organised the concert, were both unavailable when we tried to contact them this afternoon.
Skiddle previously told the Gazette it could only promote refunds once the organisers agree a way forward, but could not comment on holding back funds.
Meanwhile, more than 1,000 people have signed the petition calling for the organiser, Loose Cannon Events, to get ‘explanation and information’ about the event.
Alnwick Castle, which hired out the Pastures to Loose Cannon, has been pushing for compensation for those who attended the event. A spokeswoman added: “We sold tickets and we are holding on to this money until Loose Cannon clarifies its position on compensation.”