Practice is top of the patient survey league

A Northumberland doctors' surgery is the cream of the crop when it comes to patient ratings.

Saturday, 30th January 2016, 5:30 am
Dr Nick Winslow and the team at Scots Gap surgery. Picture by Jane Coltman

The Scots Gap Medical Group came out on top in the latest nationwide GP Patient Survey.

It is sent out on behalf of NHS England to more than a million people and covers all aspects of a practice – from the trust they have in their doctor to the attitude of reception staff and how easy it is to get an appointment.

And the results for the Scots Gap surgery, which was recently given a Good rating by the Care Quality Commission, were fantastic.

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Every patient who responded said they had a good experience the last time they made an appointment and that they would recommend it to a newcomer to the area.

And 100 per cent also said they were confident their GP listened to them.

A further 99.4 per cent said their GP gave them enough time, while 92.7 per cent were happy with waiting times at the surgery.

Senior partner Dr Nick Winslow, who has been at Scots Gap Medical Group for 25 years, said: “We’re delighted with the survey results.

“It’s a big team effort – all of our staff work very hard and they do a tremendous job.

“This is a job which has its ups and downs and plenty of challenges, but it’s great being part of a practice that is so well regarded in the community.

“I think being a small surgery helps us to form really good relationships with our patients.

“We’re grateful to all the patients who took the time to fill in the survey.”