Power has been restored to more than 57,370 North-East customers, including in Northumberland, who have been affected by the recent stormy weather, Northern Powergrid has said.
And restoration work is continuing to restore power to the remaining 130 customers who are still affected.
A Northern Powergrid spokeswoman said: “With the vast majority of people affected by the storm now back on supply we are focused on getting our remaining customers restored as a priority today and ensuring our teams are ready to respond should we have any further impact from forecast storms later today.
“Our engineering and customer support teams have worked very hard over the last 24 hours to support our customers when they need us most. We thank our customers for bearing with us while we carry out the necessary repairs to our network.”
Northern Powergrid’s local 24-hour contact centre drafted in additional customer advisors who are offering customers support and advice. The company’s website also has a power cut reporting service which is regularly updated, as well as on Twitter – @northpowergrid – and Facebook, which provide regular updates and advice to customers and local communities.
The Met Office has issued a further weather warning for lightning storms from 2pm until 9pm today across Northern Powergrid’s operating area, which includes Northumberland.
The company will continue to closely monitor the weather and it has additional staff ready on standby to respond should lightning storms cause any further damage to its network.
Customers with a disability, medical condition or very young families who may need greater assistance during a power cut and have signed up to the company’s Priority Services Register, will be kept updated as a priority.
Northern Powergrid has also deployed customer support vehicles to support local communities offering practical help and advice.
Up-to-date locations of the vehicles will be available on Northern Powergrid’s social media pages. Its partnership with the British Red Cross will also help provide additional care to customers on the register, if necessary.
Customers who may be more vulnerable and wish to join the Priority Services Register can sign up online via Northern Powergrid’s website or call 0800 169 2996.
Northern Powergrid is urging local people who spot any damaged cables or equipment not to go near them and contact the company immediately on its 24-hour power cut inquiry numbers. The number for the North East is 0800 668877.