Willowburn Leisure Centre in Alnwick scoops top industry rating

Willowburn Leisure Centre, operated and managed by Places Leisure on behalf of Northumberland County Council, has been given a ‘very good’ rating by Quest - the Sport England recommended Continuous Improvement Tool.

The recent assessment was made up of two parts – a mystery visit and a two-day assessment at the centre.

Among the many strengths highlighted by Quest were the “dynamic can-do” approach from staff, the gym refurbishment and the improved range of fitness equipment on offer.

Other areas highlighted included the range of activities available, the cleanliness of the facilities and the team’s rapport with customers.

Cllr Wendy Pattison, cabinet member for Culture, Leisure and Tourism at Northumberland County Council said: “It is fantastic that the hard work of everyone at Willowburn has been recognised in this way.

“They really are making a difference to people’s lives on a daily basis.”

Over recent years, Northumberland County Council has undertaken a countywide £105m investment programme to upgrade and transform sport and leisure facilities across Northumberland.

A further £1.3m is currently being spent on improvements at four of the county’s centres – including at Willowburn.

Cllr Pattison added: “Our leisure centres are key to enabling residents to achieve being active across the county.

“We’re very proud of them and it’s important we keep investing in their upkeep to keep them in good condition - as well as safe and welcoming for all.”

Joanne Farrier, contract commercial manager at Places Leisure, said: “Achieving a Quest ‘Very Good’ rating is a fantastic endorsement of the hard work our teams deliver every day.

"It highlights our commitment to excellent customer experience, operational standards, and supporting our community to live active, healthy lives. We’re delighted with this result and excited to continue improving for our customers.”