A formal investigation is being carried out by Northumberland County Council to examine the organisation and management of the Sir Tom Jones gig in Alnwick, which was cut short by a power failure.
The August 8 concert came to an abrupt end while the Welsh singing legend was on stage in The Pastures. The fiasco prompted anger from many of the 7,500 crowd and led to irate fans calling for money back, although organiser Loose Cannon Events has remained tight-lipped over the issue of refunds. Frustrated show-goers also slammed the organisation of the event, with a wide-range of complaints, from poor sound to safety concerns and access issues.
Now, Philip Soderquest, head of public protection at the county council, has announced that an investigation is taking place. He said: "I can confirm that Northumberland County Council is currently conducting an investigation following the impromptu end to the concert. The investigation will examine the circumstances leading to its abrupt conclusion and the organisation and management of the event, but as it is ongoing it would be inappropriate to comment further at this stage on possible outcomes."
Berwick MP Anne-Marie Trevelyan, who recently met Mr Soderquest to discuss safety concerns surrounding the gig, is giving people advice on how to claim money back.
She said: "The meeting with Mr Soderquest was positive, he certainly understands the concerns and frustrations we all have. The council is investigating the organisation and management of the event, so there will be more to report on that in due course.
"In the meantime, a number of people have been in touch to share their own progress claiming back the cost of the tickets from their credit card company citing section 75 of the Consumer Credit Act 1974. I would strongly recommend this course of action to anyone who used their credit card to purchase the tickets. Concert-goers attempting this course of action should be sure to explain to their credit card company that the concert concluded abruptly, and include evidence of previous attempts to seek a refund from the organisers."
Last month, Anne-Marie, who attended the concert, accused Loose Cannon of going to ground, amid calls for refunds and answers.
In a previous statement, director of the Middlesbrough-based firm, Neil Winterbottom, said: "Until we have clarity, new information and instructions from our legal team and insurers, there is no more information available at this time. When we have information to share, we will do so."
He previously blamed the concert's abrupt end on failing generators, which were provided by another company and said that compensation could not be discussed until an investigation was completed.
Skiddle and Ticketmaster, who sold tickets for the gig, have previously said they are not in a position to offer a refund. After the gig, Sir Tom apologised to his fans for the abrupt ending.