Help is out there for Freeview TV issues

New fourth-generation mobile services, known as 4G, have been switched on in Belford, giving people faster access to the internet on smartphones and tablets.

By The Newsroom

Published 18th Jun 2018, 10:30 BST

Updated 19th Jun 2018, 14:35 BST

However, there is a small chance that some 4G mobile signals transmitted at 800 MHz will cause interference to Freeview, which is TV received via an aerial.

Because 4G at 800 MHz signals sit next to the frequencies used by Freeview, they can overload the receivers in TVs and set-top boxes, causing interference. Signs of interference are loss of sound, pictures going blocky, freezing or the TV screen going blank or showing a No Signal message.

But help is available. Set-up under government direction, a company called at800 offers free support to households that rely on Freeview for their TV to resolve 4G-related interference problems so they can keep enjoying their favourite programmes.

Call 0808 1313800 or visit www.at800.tv/contact-us