Help is out there for Freeview TV issues

New fourth-generation mobile services, known as 4G, have been switched on in Belford, giving people faster access to the internet on smartphones and tablets.

Monday, 18th June 2018, 10:30 am
Updated Tuesday, 19th June 2018, 2:35 pm
Northumberland Gazette latest

However, there is a small chance that some 4G mobile signals transmitted at 800 MHz will cause interference to Freeview, which is TV received via an aerial.

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Because 4G at 800 MHz signals sit next to the frequencies used by Freeview, they can overload the receivers in TVs and set-top boxes, causing interference. Signs of interference are loss of sound, pictures going blocky, freezing or the TV screen going blank or showing a No Signal message.

But help is available. Set-up under government direction, a company called at800 offers free support to households that rely on Freeview for their TV to resolve 4G-related interference problems so they can keep enjoying their favourite programmes.

Call 0808 1313800 or visit www.at800.tv/contact-us