Help is at hand if 4G affects your Freeview

Help is available for those that may experience issues with their Freeview TV when 4G mobile technology is switched on.

By The Newsroom
Tuesday, 25th October 2016, 2:00 pm
Updated Tuesday, 25th October 2016, 7:52 pm
4G services can affect Freeview television signal.
4G services can affect Freeview television signal.

The news comes as another community in north Northumberland – Wooler – is about to have 4G become available.

Because 4G at 800 MHz signals sit next to the frequencies used by Freeview, they can overload the receivers in TVs and set-top boxes, causing interference, however, a company called at800, set up under government direction, offers free support to households that rely on Freeview.

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Ben Roome, CEO of at800, said: “We want to ensure that people know it’s our role to fix Freeview interference caused by 4G at 800 MHz, and that there’s no charge for our service.

“If you rely on Freeview for TV, we can arrange for one of our accredited engineers to visit homes to fix Freeview interference caused by 4G signals, free of charge. If you use Freeview alongside other TV services, we can send free filters which block mobile signals that are easy to fit to the aerial lead connecting to TVs and set-top boxes.”

Cable and satellite TV, like Sky or Virgin, won’t be affected. However, if viewers have cable and satellite TV and also watch Freeview, at800 can provide free filters and advice, but not in-home engineer support.