GP surgery rated good by the regulator

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A north Northumberland GP surgery has been rated good by the independent regulator.

A report by the Care Quality Commission (CQC), published last week after an inspection in February, gives Felton Surgery an overall rating of good.

Looking at the CQC’s five inspection areas, the service was rated as good in all five – being caring, effective, responsive, well-led and safe.

The report, which can be read on the CQC website, highlights a number of positives, from managing patient risk and assessing their needs to leadership and staff motivation to improve quality.

The report singled out as an area of outstanding practice the surgery’s efforts ‘to reduce emergency attendances by patients into hospital, at a time when the local care trust had seen these increase’, through the implementation of a new appointment system which provided patients with access to same-day care.

Among the improvements suggested were to display in the patient waiting area information about how to make a complaint and to continue to review the practice’s carers’ register to make sure it accurately reflected the number of patients who were also carers.

Professor Steve Field, Chief Inspector of General Practice, said: “We have now published reports on all GP comprehensive inspections from the first round of our programme and we have found that most care is good – with more than 300 practices now rated outstanding.

“What’s enormously encouraging is that our inspections are driving improvement – 90 per cent of practices that we have re-inspected have improved since last October.

“Through their hard work and dedication, practices are making positive changes to the care they deliver.”