Following Met Office warnings for strong winds and snow blizzards, Northern Powergrid, the company responsible for running the electricity network across the North East, is assuring its customers that it is prepared should the weather affect its network.
The winter weather is expected to hit the region from today until late tomorrow evening.
Northern Powergrid is closely monitoring the weather and has extra engineers prepared to restore power and repair any damage to power lines. The network operator also has additional advisors at its local 24-hour contact centre as well as teams in other locations around the business who are ready to offer customers support and advice.
The website, northernpowergrid.com, has an easy-to-use power cut checker that is regularly updated. Its Twitter (@northpowergrid) and Facebook pages will also provide regular updates and advice to customers and local communities.
The company, which manages a network of 61,000 substations and more than 91,000km of overhead power lines and underground cables, will deploy all available resources as necessary to deal with any damage caused. Due to the cold-weather forecast, Northern Powergrid is reviewing planned works for tomorrow and will contact any affected customers directly regarding any changes.
Customers with a disability, medical condition or very young families, who may need greater assistance during a power cut and have signed up to the company’s Priority Services Register, will be kept updated as a priority.
Northern Powergrid is also ready to use its customer support vehicles, wherever possible, during any potential prolonged power cut to help local communities by offering practical support such as stay-warm packs and hot drinks. Its partnership with the British Red Cross will also help provide additional care to customers on the register, when necessary. Anyone interested in joining the Priority Services Register can sign up online via the website or call 0800 169 2996.
Northern Powergrid is urging anyone who spots any damaged cables or other equipment not to approach the area, but to contact the company immediately on its 24-hour power-cut inquiry number – 0800 66 88 77 (0330 123 0877 by mobile).