Continued concerns as care home taken over

Ravensmount Care Home in Alnwick. Picture by Jane Coltman
Ravensmount Care Home in Alnwick. Picture by Jane Coltman

An Alnwick care home, which was rated as inadequate in an inspection report published last month, continues to be embroiled in a row.

As previously reported by the Gazette, the Care Quality Commission (CQC) rated Ravensmount Care Home, on Alnmouth Road, as inadequate due to it ‘not being safe or well-led’. However, it was ranked as good in terms of being caring, with praise for the staff.

At the time, ‘responsible individual’ David Ratliff stressed that the inspection took place three months before and ‘any highlighted relevant areas had been addressed’.

This week, the CQC released a statement detailing how it had taken action against the care-home owner, which has again prompted ire.

In its statement, the CQC explained it has taken action to remove Ravensmount from the registration of provider Moorlands Holdings (NE) Limited, to protect the safety and welfare of people in its care.

The decision means that it can no longer legally operate at that location.

Debbie Westhead, deputy chief inspector of adult social care at CQC, said: “People are entitled to services which provide safe, effective, compassionate and high-quality care and Moorlands Holdings (NE) Limited has failed the residents of Ravensmount Residential Nursing Home.

“The provider was placing people at significant risk of receiving inappropriate or unsafe care and made no attempt to address the issues we identified. For this reason, we had no option but to remove the location from their registration.

“A new provider, Touray & Co Limited, has successfully applied to take over the running of the home, allowing all nine residents to remain at the premises.”

However, Mr Ratliff has said that Touray had been lined up to take over since June last year. A statement from Moorlands Holdings said: “The company, having provided excellent care to valued residents for 11 years, is delighted that Touray and Co obtained registration with the CQC to provide care and to add nursing soon to the facilities.

“Touray and Co contacted the company in June 2014 asking to take over and have worked well within the home, having a contract for managing/consulting since October 2014, and liasing well continuously while they awaited registration for which they applied in September. The company therefore has continuously informed the CQC we would deregister the site to allow their registration.

“The company vigorously objects to the CQC press release. We have submitted a complaint and we advised the CQC inspector, I Williams, that we did not agree with deregistration by the CQC and there were no substantive reasons for this.”