Company criticised

Vera Jones in her shower.
Vera Jones in her shower.

A 68-year-old disabled woman has criticised a housing management company, claiming the organisation refused to help her with her shower.

Vera Jones, who lives at Augur Place, in Alnwick, says Homes for Northumberland (HfN) would not repair the hook for her shower curtain, claiming she was told that it was not HfN’s responsibility, but hers.

But Vera, who suffers from arthritis, says she was not fit enough to do it herself and had to get her daughter to come up from Sunderland to help.

“I am disgusted with it. It is not on,” said Vera.

“I have arthritis and sometimes I am laid up with it. How can disabled people fix things like this?”

Augur Place offers sheltered, retirement and support housing for older people and is run by HfN.

Vera said: “I told them it was their responsibility and it was their bungalow, not mine.

“But they said it was not their responsibility and they said I had to do it myself.”

But a spokeswoman for HfN said: “On March 18, Mrs Jones reported that the hook for her shower curtain was broken and she was advised that while our repairs service would not cover a repair of this nature, our handyman service could complete the repair for Mrs Jones.

“I am aware that Mrs Jones did not take up the offer of this service.

“At HfN, we take complaints very seriously and would encourage our customers to raise complaints with us at the earliest opportunity.”