Plaudits for office company in secret-shopper feature

Richard Frater and Lindsey Fiddes from CBS World.
Richard Frater and Lindsey Fiddes from CBS World.

An Alnwick-based office-supplies company has been praised for its customer service in a secret-shopper feature in a leading national industry magazine.

In the article in Dealer Support, CBS World, or Complete Business Supplies, which is located at Greensfield Court and has specialised in mainly business-to-business supply in the North East for more than five years, was ranked second overall and best for service.

In a feature called the undercover office-supplies buyer, the magazine sought to find out which firms offered the best initial service to potential new customers, comparing independent dealers with some of the sector’s corporate giants.

The mood at Complete Business Supplies was described as enthusiastic, while the first impressions were ‘very attentive, knowledgable and keen to find out as much as possible about my business and needs’.

Author Austin Clark wrote: ‘Complete Business Supplies offered an excellent overall service package with friendly and well-informed staff who really wanted to help. The website could probably do with an improvement in order to take top honours.’

While another independent firm took overall top spot, CBS was awarded best service for ‘customer service that left you feeling confident about doing business’.