Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
Patients across the North East have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in the North East where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
13. Dr Rasool - Billingham
There were 264 survey forms sent out to patients at Dr Rasool in Billingham, and the response rate was 44%. 75% of patients said the reception team was ‘very helpful’, while 18% said they found the team ‘fairly helpful’. | Google Maps
14. Bensham Family Practice - Bensham, Gateshead
There were 386 survey forms sent out to patients at Bensham Family Practice in Bensham, Gateshead, and the response rate was 31%. 75% of patients said the reception team was ‘very helpful’, while 17% said they found the team ‘fairly helpful’. | Google Maps
15. Southlands Medical Group - Sunderland
There were 365 survey forms sent out to patients at Southlands Medical Group in Sunderland, and the response rate was 30%. 74% of patients said the reception team was ‘very helpful’, while 22% said they found the team ‘fairly helpful’. | Google Maps
16. Hylton Medical Group - Sunderland
There were 538 survey forms sent out to patients at Hylton Medical Group in Sunderland, and the response rate was 24%. 73% of patients said the reception team was ‘very helpful’, while 24% said they found the team ‘fairly helpful’. | Google Maps