Reception teams can play a big role in our experience at our GP practice, from booking appointments to inquiring about test results.
The latest GP Patient Survey, produced by Ipsos on behalf of NHS England, sheds light on patients’ experiences of GP reception teams across Northumberland.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the surgeries in Northumberland where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
17. Forum Family Practice - Cramlington
There were 299 survey forms sent out to patients at Forum Family Practice in Cramlington, and the response rate was 36%. 58% of patients said the reception team was ‘very helpful’, while 37% said they found the team ‘fairly helpful’. | Google Maps
18. Branch End Surgery - Stocksfield
There were 294 survey forms sent out to patients at Branch End Surgery in Stocksfield, and the response rate was 40%. 57% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. | Google Maps
19. Greystoke Surgery - Morpeth
There were 249 survey forms sent out to patients at Greystoke Surgery in Morpeth, and the response rate was 49%. 56% of patients said the reception team was ‘very helpful’, while 32% said they found the team ‘fairly helpful’. | Google Maps
20. Cramlington Medical Group - Cramlington
There were 376 survey forms sent out to patients at Cramlington Medical Group in Cramlington, and the response rate was 28%. 56% of patients said the reception team was ‘very helpful’, while 34% said they found the team ‘fairly helpful’. | Google Maps