Limits on purchases, contactless payments and reduced opening hours: Lidl and Aldi introduce measures to protect vulnerable customers during coronavirus outbreak

Lidl and Aldi supermarket bosses are urging customers to be mindful of vulnerable people in their communities and only buy what they need during the coronavirus outbreak.

Thursday, 19th March 2020, 11:16 am
Updated Thursday, 19th March 2020, 4:58 pm

As customers rush out to purchase what they deem as essentials such as milk, meat, bread and tinned foods during the pandemic, many of supermarket stores have sold out of such items, leaving elderly and vulnerable customers without.

In a message to customers, both Lidl and Aldi bosses asked shoppers to think of those who may not be able to afford to stock up on items or access the basics.

Sign up to our daily newsletter

The i newsletter cut through the noise

Lidl store, Roker Avenue, Sunderland.

"We understand your concerns but buying more than is needed can sometimes mean that others will be left without.

“There is enough for everyone if we all work together.

"Together we can make sure we are looking out for family, friends, neighbours.

Empty supermarket shelves as shoppers bulk buy during the coronavirus pandemic. Photo by Danny Lawson/PA Wire.

"Together we will care for those around us and those who are elderly, vulnerable or choosing to remain at home."

Read More

Read More
Here's where coronavirus originated and when it started

Lidl said it is working with the Government and suppliers to keep food moving quickly through the system and making more deliveries to stores to ensure shelves are stocked.

It’s online delivery and click-and- collect services are running at full capacity, with staff in stores and supply chains working day and night to keep the nation fed.

The Aldi store Chichester Road, South Shields.

Meanwhile Aldi customers are now limited to buying four items of each product.

Shoppers are also asked to make contactless payments and keep their distance from others whilst shopping.

Giles Hurley, CEO Aldi UK and Ireland, said: “We have taken action to discourage people buying more than they need.

"Customers are currently limited to buying four items of any one product during each visit.

"This is still significantly more than most customers would buy in a normal shopping trip and we hope this temporary restriction will give as many customers as possible the opportunity to get what they need, every time they visit.

"I’m sure, like me, you are also concerned about those who are vulnerable at this time.

"Not everyone has the financial or practical resources to buy in bulk, including our elderly customers.

"We all have a responsibility to ensure we only buy what we and our families need.

"If we shop as we normally do, our stores will quickly return to normal."