Issues booking Covid-19 tests in North East due to 'very busy' service on Government website

There have been reports of residents attempting to book a test in the region, but instead of getting an appointment they are being met with a website message saying that the “service is very busy”.

Problems have been reported throughout the weekend and when reporter Ryan Smith attempted to use the service on Monday, September 14 he was greeted with the same message.

It reads: "This service is currently very busy. If you are unable to book a test now or the location and time is not convenient for you, please try again in a few hours when more tests should be available.

"If no tests are available online, do not call helplines to get a test. You will not be able to get a test through the helplines.

"There are currently no drive-through test sites or home test kits available.”

A Department of Health and Social Care spokesperson said: “NHS Test and Trace is working and our capacity is the highest it has ever been but we are seeing a significant demand for tests including from people who do not have symptoms and are not otherwise eligible.

“The booking system is working and new booking slots and home testing kits are made available daily for those who need them.

“We are targeting testing capacity at the areas that need it most, including those where there is an outbreak, and prioritising at-risk groups.”

As of Sunday, September 13, there have been 18,395 confirmed cases in the North East.

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