The train operator, which has been publicly owned since March 2020, has its own specialist team of investigators to investigate the frauds.
Fraudulently claimed refunds cost the industry tens of millions of pounds each year so to tackle the issue, Northern’s own team of investigators and colleagues at Trainline have been working hard to identify offenders and block fake claims.
Jason Wade, head of retail operations at Northern, said: “Our customers are at the heart of all we do and we want to ensure we are able to reinvest as much money as possible into making the improvements those customers want to see across the Northern network.
“Sadly, all too often, our investigators find there are those who try to make fake refund claims to effectively steal public money from the railway. This doesn’t just harm Northern as an operator, it means those funds are then not available to put back into making the network the best it can be.”
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Champa Magesh, president at Trainline Partner Solutions, said: “Working with Northern to reduce fraud has meant we are saving taxpayer money and helping our partner reinvest these funds for the good of their customers.
“This reinvestment will, ultimately, help make the train travel experience for rail users in the North even more seamless, encouraging more people to choose the train over other less sustainable forms of transport.”
Jason added: “We will continue to carry out all necessary work to protect the public money that is so vital in making this a reality.”