Morrisons stores in Northumberland launch food delivery service for self-isolating customers

With coronavirus cases rising, the supermarket wants no customer to be left behind and the ‘doorstep delivery’ service will offer all customers who are self-isolating a next-day food delivery (from 10am-6pm).

Marion McKenzie-Long, community champion at the Amble store, said: “Morrisons in Amble is trying to find vulnerable or elderly people of Amble and Alnwick who need a delivery of food to their doorstep at the moment.

"Many of these people are avoiding going out or to a supermarket. They might find it hard to get an online delivery because demand for these is increasing.

"We want to make sure that nobody gets left behind and everybody has access to food.”

Customers simply have to ring the doorstep delivery service where they can choose the items for their emergency delivery. The service was previously only available for elderly and clinically vulnerable people.

Now anybody who is self-isolating can phone 0345 611 6111 and select option five.

They will be able to choose from items across the supermarket, guided by the telesales operator

Place the order and then the delivery is made the following day by a store colleague from their local store, often the store’s Community Champion, who is tasked with helping the community.

Pay for delivery on their doorstep via a mobile chip and pin device. The delivery charge is £4.50 (students £2). There is no delivery charge for elderly and vulnerable people.

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