Easyjet holds trial run as it prepares to restart holidays to Ibiza

EasyJet has put its new measures to the test by flying out members of its team before it starts to offer holidays to Ibiza once again.

Tuesday, 14th July 2020, 1:40 pm
Updated Tuesday, 14th July 2020, 1:40 pm

The firm plans to restart customer holidays from Saturday, August 1, and set up the trial run to try out its operations for the first time since UK travel restrictions were lifted.

An aircraft took members of the easyJet team and their friends and family as test customers to see first-hand how holidays will operate in the new environment before the official flights and holidays programme begins.

The company says Ibiza is set to be one of the most popular destinations for easyJet and easyJet holidays’ customers this summer, along with the other Balearic Islands and mainland Spain, following news of travel restrictions being lifted by the UK Government.

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Travel firm easyJet is getting ready to operate holidays to Ibiza once again.

It added the trial break also showed its commitment to the region and a successful partnership between the airline and holiday company and the Ibizan tourism industry; Consell d´Eivissa, Fomento del Turismo de Ibiza and Ibiza.travel, the official website of tourism promotion.

What can people expect from the new travelling regime?

A new range of additional measures will be in place on flights to help ensure the safety and wellbeing of all customers and crew onboard.

EasyJet has teamed up with superhero illustrator Will Sliney, who has worked on Marvel’s Spider-Man and Star Wars, to create comic book-inspired face mask covers for children flying this summer to help ease the experience for both kids and parents.

So people know what to expect, it has created a customer video and provided detailed information pages on its website – including a Covid-19 response and a safety and wellbeing centre.

Allowing holidaymakers time to plan

The company says the decision to start its holiday programme at the beginning of August allows the company to ‘finalise plans to ensure customers can enjoy a safe and responsible holiday’.

EasyJet has also announced it will resume flying to almost three-quarters of its route network by next month.

Dean Thomas, Head of Customer Experience for easyJet holidays said “This is a really important moment for us – it’s great to be able to set foot in Ibiza and see how holidays are going to operate and how well prepared the destinations and hotels are for our customers’ imminent arrivals.

"We’re trialling the full holiday experience including the flight, the transfer and the accommodation which is the final step of our extensive preparations to ensure our customers can enjoy their summer holidays safely and responsibly. ”

For anyone planning to still make a summer holiday now that travel restrictions are lifted, easyJet holidays says its trips include 23kg of luggage per person, with transfers included on beach holidays.

What else can customers expect from their flight?

The company has said it is carrying out additional cleaning and disinfection procedures for aircraft cabins are on top of an existing daily aircraft cleaning schedule.

Every aircraft will be subject to a daily disinfection process which provides surface protection from viruses that lasts for at least 24 hours.

All passengers and crew will be required to wear masks onboard at all times.

Initially, when flights restart, the Bistro and Boutique service will not be available.

All flights will be equipped with spare sanitary equipment including masks, gloves and hand sanitiser to ensure these are available to customers and crew at all times onboard.

EasyJet’s aircraft are already fitted with state of art filtration technology.

High-efficiency particle arresting filters filter 99.97% of airborne contaminants in the cabin, including viruses and bacteria.

These filters are the same as those used in hospitals and through them the cabin air gets replaced every three to four minutes.

What will staff do to keep people safe?

To protect customers and ground crew in the airport, customers will be able to use our automated bag drop to check in their hold luggage and screens will be in place at our check-in desks and at airports where auto bag drop is not available.

Ground and cabin crew will not handle any customer documents during boarding so customers will be asked to present and scan their own documents and the staff will also wear gloves and masks at all times when transporting customer luggage to and from the aircraft.

Customers will be able to practice social distancing in the airports, at gates and during boarding.

Onboard, and where possible, crew will invite customers to sit at distance from customers not in their party where seats are available.

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