Repairs carried out after phone service problems

BT Openreach engineers at work in Amble.
BT Openreach engineers at work in Amble.
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Work has been carried out to an underground box after some Amble residents were left without phone service for a fortnight.

BT had 17 reported faults in the town’s Percy Street.

Engineers had been out to the site and ran tests which identified the fault as situated in an underground carriageway box.

This box is located under the road itself so it wasn’t possible for the engineers to gain access for safety reasons until traffic lights were put in place on Tuesday for one day.

One of the street’s residents, Barbara Gray, told the Gazette that she had been without a landline service for more than two weeks, which also meant that broadband wouldn’t work, and that she knew of about seven houses that were without service.

“It’s costing me a fortune on my mobile,” she said.

She added that there was a elderly woman living nearby whose son used to ring to check on her every night who had been left cut off as she doesn’t own a mobile phone.

l The payphone in Craster is now working according to village residents.

As reported in the Gazette last month, the village was without the service since January, which caused concerns as there is no mobile phone signal in Craster and the large proportion of holiday homes means it may be difficult to find a phone in the case of an emergency.