Northumbria police complaints rise

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COMPLAINTS to Northumbria Police have risen by five per cent in the last year, according to a national watchdog.

The Independent Police Complaints Commission received 608 grievances against the force in 2010/11 compared to 578 in 2009/10.

The commission said 1,200 of the appeals it dealt with were over the police failing to record complaints from the public.

And Northumbria and Greater Manchester forces came off worst with the watchdog upholding 106 appeals against each.

Northumbria Police’s Deputy Chief Constable Mark Gilmore said: “The relationship between Northumbria Police and the community remains strong, as public satisfaction figures consistently show.

“It is important to understand that of the complaints made, which went to full investigation, the vast majority were found not-proven. Our record remains positive in comparison to other force areas.

“Following the IPCC’s campaign last year to get the recording of complaints by the police right first time, Northumbria Police has changed how it records its complaints in order to improve its service and enhance accountability and accessibility for the public when making complaints.

“The public rightly expects the highest standard of service from their police officers as does the force. A programme of work led by myself is already underway to address the concerns highlighted within this report.”