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Post Office error
POST Office managers have admitted making mistakes during the consultation on the future of local branches in a letter to an MP.
Sir Alan Beith, MP for Berwick-upon-Tweed constituency, challenged Post Office managers over their handling of the consultation when the decision booklet failed to mention submissions on North Charlton and North Sunderland when Sir Alan had made specific comments relating to those branches.
A Freedom of Information request by a Norham resident also failed to produce submissions which were known to have been sent in.
The programme director for network change, Sue Huggins, wrote in the letter: "It appears that, unfortunately, your consultation response was incorrectly filed following receipt by the consultation team and, accordingly, was not in the pack of information given to the decision maker. This was due to a staff error and I apologise unreservedly that this occurred."
Sir Alan said: "We now know that at least one submission – mine – was 'misfiled'. Post Office Limited have not supplied me with the documents I have asked for during the time-scale specified by the Freedom of Information Act and I will be taking this failure up with the Information Commissioner. The failure to supply straightforward documents within 20 working days further undermines any shred of confidence left in the handling of this consultation process by Post Office Ltd."
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Weather for Northumberland
Friday 25 May 2012
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