Calls to improve mobile signal as rain stops alerts

Flooding in Rothbury
Flooding in Rothbury

Calls have been made to improve mobile signal in Rothbury after flood alerts failed to reach recipients.

Last Thursday, the village’s River Coquet burst its banks and the Environment Agency put out a flood alert message to those who would be affected.

But during heavy rain, customers on mobile-network operator EE say the signal drops out which means that they were unable to receive the warning.

Coun Steven Bridgett, who uses the network himself, contacted the company.

In an email to EE on Thursday he said: “Anyone in Rothbury (including myself who is a flood warden) who is on the EE network have found it totally impossible to receive flood alerts because every time we get heavy rainfall the EE network fails (none of the other networks have this problem).

“This has happened several times in the last 18 months but only today, when property and livelihoods have been put at risk, has it become apparent how crucial it is for us to be able to depend on your network so we can receive our advanced warnings.”

A response from the company said they were looking into the problems.

A spokeswoman for EE said: “We are aware that some customers experienced problems with coverage last Thursday due to a fault with the local mast. We are currently investigating the cause behind the fault and apologise for any inconvenience caused.”